Video appointments

The animation begins with a mother, carrying her baby, standing on a busy train. All the seats are taken. Her baby is crying. A female narrator with a south east London accent begins talking.

Narrator: We know travelling to appointments can cost time, energy and money.

The scene switches to the same mother who is at home. She is sitting on a chair, relaxed, with her laptop on her knees. In the background, her baby is asleep in a cot. There is bright, upbeat background music playing.

Narrator: With video appointments, you can access your appointment securely, in a place that’s convenient for you.

The scene changes to a different female patient, standing next to 3 large numbers in a vertical list, showing as ‘1’, ‘2’ and ‘3’, with 1 at the top. This displays the different steps to get started.  The female patient points to each number.

Narrator: Here’s how to get started

The view changes to a smartphone, with the patient’s hands in view. A notification pops up on the smartphone, showing the patient has a text message. The patient opens the text message, which includes a link to a video appointment.

Narrator: We send your appointment details and a link to join by text the day before your appointment.

The view switches to the same female patient, who is standing next to an oversized smartphone displaying appointments on the MyChart app. There is a button for ‘Pre-appointment information’. She clicks the button, which opens a new screen with a questionnaire, showing 2 questions which read ‘Difficulty sleeping?’ And ‘Vomiting or feeling sick?’ Both questions have ‘yes’ and ‘no’ options. The female patient ticks an option for each question, and a ‘continue’ button at the bottom turns green.

Narrator: You can also see the details on our MyChart app, where you can log any information we need, saving time in your appointment.

The scene changes, and icons of a camera, a mic, speakers, headphones, and WiFi flash on the screen.

Narrator: Make sure your device has a camera, mic, speakers, or headphones and internet connection.

An older man wearing headphones is sitting at his disk. He is using a computer, and testing out his camera and microphone.

Narrator: It’s a good idea to test these out before your appointment.

The scene changes, showing an older woman holding up an oversized smartphone. The smartphone displays a page with the title ‘larger text’. The older woman selects an option for larger sizes, and slides a toggle to increase her preferred reading size. The text on the smartphone gets bigger.

Narrator: If you have any accessibility needs

The same older woman is now in a video call window. A clinician is in another video call window, wearing headphones.  They are chatting happily.

Narrator: Tell the service before your appointment, so they know what support you’ll you need.

The scene switches the same female patient from earlier, who is sitting on a sofa with her young child. The lamp is on to show it is well-lit. The female patient is holding a tablet device, and places it on top of books which are on a table in front of them. 

Narrator: Pick a private, well-lit space.

The view is zoomed in to the female patient, and the view wobbles to show her steadying her device. She puts her child on her lap and has a notepad in her other hand.

Narrator: Steady your device, and have any questions ready.

The scene changes to a smartphone, with a patient’s hand in view. A notification pops up, showing the patient has a text message.

Narrator: We’ll send another reminder text before your appointment.

The patient picks up on the smartphone, and the time is showing as 14.58. The patient opens the text, and clicks the link in the text message. 

Narrator: Use the link to join the call on Microsoft teams a couple of minutes early.

The scene changes to the mother from the beginning of the video, in a video call window. There is a clock on top of the window. In the other video call window, there is no one there. The clock hands move to show time has passed. The mother waits patiently. The clinician joins, and waves at the mother. They chat happily.

Narrator: If the clinician is late, we appreciate your patience.

The older lady is at her laptop, which has an error message showing.

Narrator:  Problems joining?

The MyChart app shows on the laptop. There is a join call button, which the old lady presses.

Narrator: Reconnect using the link or wait for our call.

The view switches, and a smiling healthcare professional, holding a clipboard, is shown in the middle of the laptop screen. The older lady smiles up at the clinician from a video call window in the corner of the laptop screen.

Narrator: We’ll make sure you don’t miss out.

In this scene, there are 4 separate windows with all the patients from the animation, who are diverse in appearance. They are in their video appointments, happily chatting to their clinicians.

Narrator: With video appointments, you’ll still receive the same good quality of care, in a way that works for you.

The end screen reads: Ask your healthcare team about video appointments.

The end screen has the NHS logo in the top right corner, and in the bottom left lists: Guy's and St Thomas' NHS Foundation Trust, and King's College Hospital NHS Foundation Trust.