Waiting times at appointments
We recently launched our new electronic health record system for patients, Epic. There may be some delays and longer waiting times as we get used to the new system. Please allow a little more time at your face-to-face appointment. We’re sorry for any inconvenience and appreciate your understanding.
We're also changing the system we use to do video appointments from Attend Anywhere to Microsoft Teams.
Your appointment
Your appointment may be a face-to-face appointment, a telephone appointment, or a video appointment.
You will receive an appointment letter confirming your appointment details such as the date, time and location.
Changing your appointment
If you are unable to attend your appointment, please let us know as soon as possible. This means that we may be able to offer the appointment to another patient. If you miss your appointment and do not let us know, you may be discharged back to your GP. Find out how to change your appointment.
Get in touch with our outpatient appointments team
Royal Brompton Hospital
020 7351 8011
Harefield Hospital
01895 828 696
Find out more about our hospitals and how to get there.
Appointment reminders by text
Text messages you receive about your appointment and care may refer to Guy's and Thomas' NHS Foundation Trust. Please refer to the details in the text message or your appointment letter for information about which hospital your appointment will take place.
If you’ve received a text message from us and you’re not sure, please contact the service your appointment is with.
You may also have the option to change your appointment using the Outpatient Portal.
You can change your communication preferences, including opting in or out of text message reminders, anytime by contacting the service treating you, or calling the outpatient appointments team.
Telephone and video appointments
You may be offered a telephone or video appointment if appropriate. Telephone and video appointments can save you time and money travelling to one of our hospitals.
If we have arranged a telephone appointment for you, we will send you a letter or email and a text message with details of your appointment, including the time and date the clinician will call you. Please check we have your correct telephone number by contacting the service your appointment is with.
Find out more about video appointments.
Face-to-face appointments
We offer face-to-face appointments where it is necessary and safe to do so. If you do have a face-to-face appointment, it is important that you attend. We have measures in place to keep our patients and staff safe.
If you are coming in for an outpatient appointment at one of our hospitals, find out more below about what to expect.
When you arrive
Harefield Hospital's outpatient department is located in the Anzac centre on the first floor. If it is your first time coming into the hospital, there is an information desk located in front of the main entrance, where our staff can direct you further.
Seeing the doctor
When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.
You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.
Changing your appointment
If you are unable to attend your appointment, it is important that you let us know as soon as possible. This means that we may be able to offer the appointment to another patient. Find out how to change your appointment.
Change of address, telephone and GP details
The systems used by GPs record patient information such as name, address and contact details. This information becomes available to healthcare providers like us, once a patient is referred and/or under their care.
Each time we bring up a patient’s details in our local Trust Patient Administration System (PAS), it syncs up to what is recorded on the GP system to ensure that the information we have on our system is correct and up to date.
If you need to update your personal details, we recommend that you let your GP know first. You can then contact us on 01895 828696 so we can make the relevant updates on our local system.
Overnight accommodation
Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.
Contact
Tel: 01895 828 696
Email: apshh@rbht.nhs.uk
Useful links
Your outpatient appointment - Harefield Hospital - March 2017 (pdf, 365KB)
When you arrive
Royal Brompton Hospital's outpatient department is in Fulham Wing / South Block. This building is separate from the main hospital building and is located on Fulham Road, London, SW3 6HP.
If it is your first time coming into the hospital, please go to the main reception desk in Fulham Wing / South Block, where our staff will register you and direct you further.
Once you have been fully registered we might ask you to do some tests before you are seen by a doctor. We will usually notify you before your appointment of any tests you may have to do and you may be asked to arrive early to sure these are completed before your scheduled appointment.
We have three outpatient areas – East, West and Paediatrics, where you will be seen for your appointment. These are signposted, but if you are unsure where to go, ask at the main reception and they will be able to direct you.
When you get to the relevant outpatient area, please report to the reception desk, where you will be signed in for your appointment.
Seeing the doctor
When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.
You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.
Changing your appointment
If you are unable to attend your appointment, it is important that you let us know as soon as possible. This means that we may be able to offer the appointment to another patient. Find out how to change your appointment.
Change of address, telephone and GP details
The systems used by GPs record patient information such as name, address and contact details. This information becomes available to healthcare providers like us, once a patient is referred and/or under their care.
Each time we bring up a patient’s details in our local Trust Patient Administration System (PAS), it syncs up to what is recorded on the GP system to ensure that the information we have on our system is correct and up to date.
If you need to update your personal details, we recommend that you let your GP know first. You can then contact us on 0330 128 8011 so we can make the relevant updates on our local system.
Overnight accommodation
Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.
Contact
General outpatient appointments: 020 7351 8011
- Lung function unit - 020 7351 8910
- Echo clinic - 020 7351 8209
- CT scanning - 020 7351 8220
- Pacing clinic - 020 7351 8647
- Transport - 020 7351 8012
Our patient advice and liaison service is a confidential service offering support and advice to parents, families and carers.
We want to ensure that you have the best possible experience of care at our hospitals. The Friends and Family Test is a way of gathering your feedback about this experience. After your appointment, we will ask you to give us feedback on your experience.
Your comments give us invaluable information on what you think of our services, which can be used to help make improvements, if needed.