Our clinical response team can help if you are concerned about the welfare of a patient who is on one of our adult wards.
If your concern is about a child or young person, please visit this page.
You can contact us if you:
- are concerned about a patient's care and wellbeing
- notice that the patient's condition is getting worse
- have already spoken to the ward nurses and doctors
- think there is confusion about what needs to be done for the patient
Please call us and leave a message and include:
✓ the patient's name
✓ the name of the ward they're staying in
✓ what your concern is and what has already been done
✓ your name, contact details and relationship with the patient
We will:
- visit the patient to check on their condition
- talk to the medical staff looking after the patient
- agree actions with the staff looking after the patient
If the patient gives us permission, we'll call you back to let you know the actions we have taken and tell you how the patient is.
This call can be at any time, including during the night.
Our service is run by a team of senior health professionals.
Royal Brompton Hospital: 07971 301 358
Harefield Hospital: 07855 986 074
Email: cic@rbht.nhs.uk