One of the Trust’s core values is treating patients with respect, dignity and courtesy, and making sure they are well informed and involved in decisions about their care.
We actively encourage patients, their families and carers to provide us with feedback about their experiences of care. This provides opportunities to learn from success while also identifying areas or services we could continue to improve.
Feedback comes from a variety of sources and we use it to continually improve patient care. We are proud to have scored highly in Care Quality Commission’s (CQC) Adult Inpatient Surveys and other annual national patient surveys demonstrating high levels of patient satisfaction at our Trust.
This year we set up a new inpatient forum for people who have long-term and/or multiple stays at our hospitals. It was created in response to feedback from patients who were finding it difficult to cope with the isolation of being in hospital during lockdowns. We have also introduced a new activity co-ordinator, funded by Royal Brompton & Harefield Hospitals Charity, whose role is to offer additional support for those patients through a range of activities.
Our RB&H Trailblazers forum – a youth group for people aged 13 to 25 – offers a range of social, recreational and networking activities while actively encouraging young people’s involvement in health improvement projects. With over 50 members, the forum meets monthly for informal catch ups and runs a youth-led newsletter and book club. The Brompton Fountain charity jointly oversees Trailblazers.
Views of our patients
Harefield
Oak ward (cardiology)“From the time I arrived at Harefield by ambulance, I was treated with diligence, speed and absolute professionalism second to none. The nursing staff were fabulous and they went beyond the call of duty to help me and other patients on the ward. The 26 letters of the alphabet are not enough for me to describe the most amazing experience I had at Harefield at what was a difficult time for me. Just fantastic. Please keep up the excellent work.”
Royal Brompton
Lung and Heart Day Unit“The hospital was immaculate, Covid-safe measures were very much in place. I was kept informed about what would happen during my visit and was checked on regularly. The staff were all warm, friendly and kind, and I felt in very safe hands during a worrying time.”
Harefield
Maple ward (adult surgical)“At all levels medical and allied staff were exceptionally caring and skilful. I felt my care was prioritised and that all staff worked as a team. I felt very comfortable and safe.”
Royal Brompton
Paul Wood ward (cardiology)“A very well organised hospital, handling the logistics of all aspects admission and discharge very well. All the staff were extremely caring and kind, and I received technically and medically challenging treatment on my heart. All this during a pandemic, on the NHS and within a stay of just over 24 hours. I could not be more impressed or grateful.”
Some online patient feedback
NHS.uk
Royal Brompton:
Best hospital!
No words can express my admiration and gratitude towards Royal Brompton Hospital and the intensive care team for their amazing work. During the first wave of the pandemic, the caring, expert staff worked tirelessly and valiantly to save my life. I will be forever grateful to the doctors, nurses, physiotherapists and all the members of staff who patiently took care of me. Thank you to everyone. May God bless you.
Outstanding care
Compassionate staff providing expert care. The paediatric intensive care team and everyone involved was warm, professional and world-class. Brompton saved our daughter’s life and we are forever grateful.
Harefield:
Guardian angels
I am so grateful once again to Harefield for looking after me. The kindness is nothing short of overwhelming. In these Covid times the staff continue to take care of you. God bless the NHS staff and all who work at the front line for being our guardian angels.
Heroes
Harefield saved my life. I was admitted with heart block and underwent insertion of a pacemaker. The staff are heroes. They are so dedicated, kind and worth their weight in gold. I hasten to add all the staff at Harefield treat you with such care and manners. The hospital is a credit to the NHS. I shall be eternally grateful.
Harefield:
Harefield is an amazing hospital. Superb care from both doctors and nurses. Without them I would not be here today. As well as the care from doctors and nurses the other staff there are brilliant too! Porters, cleaners all can’t be faulted. I owe Harefield so much.
Thirty-five years ago today at Harefield I was wheeled down to theatre before my heart transplant. Thank you for the last 35 years of wonderful care.
Royal Brompton:
It’s been 10 months since my lifesaving operation. The professionalism and dedication of the team at Royal Brompton was truly inspiring.
Just want to say a massive thank you to all the staff at Royal Brompton for helping my three-year-old son with his heart operation. You are the best.
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