During 2019/20 we:
Cared for more than 216,000 patients in our outpatient clinics.
Cared for nearly 40,000 patients of all ages on our wards.
Maintained one of the fastest arrival to treatment times for UK heart attack patients – 23 minutes compared with a national average of 41.
Launched Rainbow badges showing that the Trust offers open, non-judgemental and inclusive care for patients and their families and friends, who identify as LGBT+.
Received a 96% recommendation score in the annual Friends and Family Test.
Reported an average 18-week referral to treatment time (RTT) of 93%, exceeding the national target.
Introduced sunflower lanyards which, when worn discreetly, indicate to staff that wearers have a hidden disability and may require additional support or assistance.
Built on our Day of Surgery pilot scheme with 70% of Harefield cardiac surgery patients admitted on the day of surgery, up from 3-4% when the pilot started.
Produced 886 peer-reviewed publications with our academic partners, strengthening the Trust’s position as a leading centre for cardiovascular, critical care and respiratory research.
Recruited over 2,300 patients onto over 100 research programmes that will contribute towards better patient care and outcomes.
Improved our communication to patients with the introduction of digital appointment letters and text reminders.
Improved our environmental responsibility by reducing our carbon emissions by 9% and our energy consumption by 2.7%.
