Disruption to our pathology services

Update – Tuesday 8 October 2024

On 3 June, a cyber attack was carried out on our pathology service provider, Synnovis.

Our systems are operating normally and we are no longer experiencing disruption to blood testing, pathology and transfusion services.

Update – Friday 21 June 2024

While we're still experiencing disruption to some of our services, please continue to attend appointments as normal unless you hear from us.

We understand that the recent news coverage about the allegedly published Synnovis data might be worrying for our patients and their families.

For the most up to date information and regular updates, please visit NHS England for questions and answers about the Synnovis cyber incident.

Disruption to our services

The majority of our services are running, including outpatients and community services, although you may experience some disruption or delay during your appointment, which we apologise for.

If you have not heard from us, please attend as planned. We'll continue to update this page with information about our services.

If you have an appointment, please attend as normal. If we have to delay your appointment, we will let you know.

Emergency and urgent care

Our emergency department (A&E) at St Thomas' Hospital remains open to those needing urgent or emergency care.

The urgent treatment centres at Guy’s and St Thomas’ are open, although you may experience a longer wait than usual.

If you need medical advice but it’s not an emergency, please consider using a different service to get the care you need. You could: 

• call NHS 111 or visit www.111.nhs.uk  
• make an appointment with your GP
• go to a local pharmacist 

If we feel you could be seen elsewhere, we will ask you to do so and advise you on the most appropriate place to go. If you need emergency care, you will be seen but may experience a longer wait than normal. 

We apologise for any inconvenience caused, and thank you for your understanding.