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Royal Brompton & Harefield NHS Foundation Trust
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Handling complaints

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How to make a complaint

A person with a sad face

 If you are unhappy about something at the hospital you can:


A speech bubble

 Speak to a member of staff.


A telephone

Contact PALS on 020 7349 7715 or email pals@rbht.nhs.uk.


They can help with any problems you have with the hospital or staff.


A computer

Contact NHS Complaints Advocacy on 0300 330 5454 or visit their website at www.nhscomplaintsadvocacy.org. 


They are not part of the hospital. They can help you make a complaint.


Royal Brompton

Sydney Street,
London SW3 6NP
Tel: +44 (0)20 7352 8121