[Skip to content]

Royal Brompton & Harefield NHS Foundation Trust
For patients & carers
Search our Site
Patient experience and involvement

Patient support services 

Patient advice and liaison service (PALS)

PALS is a confidential service that provides support and advice to patients, families and carers.

Our offices are close to the main entrances of Royal Brompton and Harefield hospitals. Reception staff can show you where to find us.

How PALS can help you


  • Pass on your positive comments to staff

  • Listen to you if you have a problem and make suggestions about the best way to resolve it

  • Agree what action will be taken and when it will happen

  • Arrange a meeting with members of staff who will be able to answer your questions

  • Go to meetings with you if you feel this would be helpful

  • Let you know about any changes that are made to our services as a result of your comments

  • Use your comments to raise awareness throughout our hospitals of how we can improve our services

  • Put you in touch with other services who may be able to help, both inside and outside our hospitals

  • Advise you if you want to make a formal complaint

  • Read the PALS patient leaflet (PDF, 996KB) for more information.

If you are an overseas patient or are receiving private healthcare, please visit RB&HH Specialist Care's website




إذا أردت أن تقدم شكوى حول هذه المستشفى , المعلومات بمكن ان تكون باللغة العربية. نحن نستيطيع ايضاً توفير مترجم اذا رغبت في مناقشة شكواك. اذا أردت هذه الخدمات الرجاء الأتصال بمدير الشكاوى على الرقم التالي:

01895 828 638




Bu hastaneden her hangi bir şikayetiniz varsa, ihtiyacınız olan bilgileri Türkçe alabilirsiniz ve şikayetleriniz için Turkçe tercuman isteyebilirsiniz. Bu hizmetlere ihtiyacınız varsa hastanenin Şikayet Müdürünü 01895 828 638 telefon numarasında arayın.


We also have easy read complaints information.


Royal Brompton

Sydney Street,
London SW3 6NP
Tel: +44 (0)20 7352 8121


Contact PALS


Royal Brompton Hospital

Tel: 020 7349 7715

Harefield Hospital

Tel: 01895 826 572


Monday to Friday,

9am to 4pm


Email: pals@rbht.nhs.uk

How are we doing? Give us feedback
Sign up to safety logo