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Royal Brompton & Harefield NHS Foundation Trust
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Patient experience and involvement

Your views

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Picker Institute - FFT postcard
We trust your experience of care at our hospitals has been of the high standard you expected from us.


We invite you to take part in our survey about your care at our hospitals.


Some of the questions we ask you are part of the NHS Friends and Family Test. If you wish to, you can read more about the Friends and Family Test before completing the survey.

Taking part in the survey is voluntary and your answers will be treated in the strictest confidence.

Inpatients

If you were visiting us as an inpatient, stayed at least one night in hospital and are over the age of 16, you should have been given a postcard like the one in the picture. To complete the feedback form online: www.smartfeedback.org.uk/inpatients. You will be prompted to enter the ID from the bottom of the postcard.


Outpatients

If you are an outpatient over the age of 16, you should have been given a postcard like the one in the picture. Please go to: www.smartfeedback.org.uk/outpatients to complete the form.



General comments


If you have any general comments about your stay in hospital or want to speak with someone about your care, please contact PALS (patient advice and liaison service):


Royal Brompton Hospital

Tel: 020 7349 7715
 

Harefield Hospital

Tel: 01895 826 572

 

Monday to Friday,

9am to 4pm

 

Email: pals@rbht.nhs.uk


Royal Brompton

Sydney Street,
London SW3 6NP
Tel: +44 (0)20 7352 8121

Harefield