Once you have been fully registered we might need to do some tests - if so, these will happen before your appointment. If you are having any tests prior to being seen in clinic then you will be asked to arrive early to ensure these are completed before the time of your appointment.
Once any tests are done or if no tests are required, you will be directed to the relevant outpatient area. We have three areas – East, West and Paediatrics. They are clearly signed, but if you are unsure where to go, ask at the information point at main reception and they will be able to direct you.
When you get to your outpatient area, please report to the reception desk there. This is an opportunity for us to check your personal details to ensure our records are up to date so please bear with us if this takes a little time.
Seeing the doctor
When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.
You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.
As Royal Brompton and Harefield are both teaching hospitals, students may be involved in your care. Students are always supervised by fully qualified staff. This does not affect the quality of your treatment but does give valuable training to the students. Please tell us on the day if you do not want students to be present. This will not affect your care.
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