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Patients rate Royal Brompton and Harefield Hospitals highly on dignity and respect

Press Release
Friday 27 April 2012


Patients are "highly satisfied" with the care they receive at Royal Brompton and Harefield hospitals, according to results in the 2011 Care Quality Commission (CQC) adult inpatient survey. It was completed by more than 70,000 patients at 161 NHS trusts around the country.


Patients were asked about waiting lists, the hospital and ward, doctors, nurses, care and treatment, operations and procedures, leaving hospital and overall impressions of their stay.

Royal Brompton & Harefield NHS Foundation Trust was ranked among the best performing trusts on 24 questions, out of a total of 61, on issues such as being treated with respect and dignity, pain management, the number of nurses providing care and the quality of hospital food. In 98 per cent of questions, the Trust scored “better” or “about the same” as other NHS trusts, using the CQC’s new benchmarking system.


Dr Caroline Shuldham, director of nursing and clinical governance at Royal Brompton & Harefield NHS Foundation Trust, said: “We are very pleased with the results. Patient care is our first priority and this is one of the many ways we get feedback on our services. We believe patients deserve the very best of care at all times and in all aspects of their stay at our hospitals, and encourage them to tell us what we do well and where we can improve. We listen to this feedback and will be looking at the areas where there is room to do better.”


The CQC uses the results for regulatory, compliance and monitoring activities. The purpose of the inpatient survey is to

  • Identify risks to the quality and safety of people’s care
  • Act swiftly to help eliminate poor-quality care.
  • Make sure care is centred on people’s needs and protects their rights.




Notes to editors:


Royal Brompton & Harefield NHS Foundation Trust is a national and international specialist heart and lung centre based in Chelsea, London and Harefield, Middlesex. The Trust helps patients from all age groups who have heart and lung problems and is the country's largest centre for the treatment of adult congenital heart disease.


For further information, please contact:


Jessica Mangold,

Head of Media Relations

Royal Brompton & Harefield NHS Foundation Trust

Tel: 020 7351 8672 (Royal Brompton),
Tel: 01895 823 837 ext: 5038 (Harefield)

Mobile: 07866 536 345

Email: J.Mangold@rbht.nhs.uk



Royal Brompton

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London SW3 6NP
Tel: +44 (0)20 7352 8121