At the heart of any organisation are its values: belief systems that are reflected in thought and behaviour. When values are successfully integrated throughout an organisation, the result is a shared outlook and consequent strength, from performance through the style of communications to the behaviour of employees.
Our values were developed by staff for staff. We have three core
patient-facing values and four others which support them.
Our three core values are:
We believe our patients deserve the best possible specialist treatment for their heart and lung condition in a clean, safe place.
We believe that patients should be treated with respect, dignity and courtesy and that they should be well informed and involved in decisions about their care. We always have time to listen.
We are inclusive
We believe in making sure our specialist services can be used by everyone who needs them, and we will act on any comments and suggestions which can help us improve the care we offer.
And the following values support us in achieving them:
We believe in our staff
We believe our staff should feel valued and proud of their work and know that we will attract and keep the best people by understanding and supporting them.
We are responsible
We believe in being open about where our money goes, and in making our hospitals environmentally sustainable.
We believe it is our duty to find and develop new treatments for heart and lung disease, both for today’s patients and for future generations.
We share our knowledge
We believe in sharing what we know through teaching, so that what we learn can help patients everywhere.